Database Officer

job description

You will take the lead on import processes, working with stakeholders to ensure requirements are captured, tested and reviewed. You will be involved in the implementation of integrations between the platforms we use and our supporter database, from recommendations to testing.

Contract: Permanent

Location: Bristol hybrid

Full time 37.5 hours per week – we are happy to talk flexible working

£29,235 per annum (pro rata for part time)                                                                                                                           

Closing date: 23:59 on 11 March 2026

Reference: 132REC

About the role

Team: Fundraising and Supporter Engagement

As the Database Officer, you will take responsibility for the administration of financial transactions from various internal and external sources. You will take the lead on import processes, working with stakeholders to ensure requirements are captured, tested and reviewed. You will be involved in the implementation of integrations between the platforms we use and our supporter database, from recommendations to testing.

What You’ll Be Doing

- Managing the  BACS Direct Debit processes, from processing BACS cancellations to preparing payment requests and processing payments,  maintaining accurate  reconciliations.

- Overseeing all aspects of Gift Aid processing and ensuring accurate record‑keeping.

- Managing and improving data imports across multiple platforms, ensuring accuracy, ongoing monitoring, reconciliation, and correct income coding.

- Producing data‑integrity reports, run routine audits, investigate issues, and recommend corrective actions to stakeholders.

This role is ideal for someone who thrives on improving processes, enjoys collaborative problem‑solving, and uses SQL, Excel and Power BI to drive smarter, more efficient ways of working

About you

We’re looking for someone who has experience and understanding in the areas listed below. You don’t need to meet every requirement — if you feel you’d be a good fit, we encourage you to apply.

- Proven experienced in working with customer relationship management (CRM) systems

- Experience of processing direct debits, financial information and importing/exporting data

- Good experience and knowledge of applicable legislation and ethical codes of practice, BACs, Gift Aid and information security principles and relevant data regulations.

- Good experience of using SQL query and Power Bi.

Living our values

At the Walk Wheel Cycle Trust, we’re a values driven organisation. We’re looking for people who are: 

Always Learning – curious, open‑minded and committed to continuous improvement. 

Championing Equity – inclusive, respectful and focused on ensuring everyone has a voice and fair opportunity to succeed. 

Taking Ownership – proactive, responsible and empowered to make things better. 

Delivering Together – collaborative, transparent and motivated by shared success. 

Through our values we make it possible for more people to walk, wheel and cycle safely, healthily and joyfully. 

Additional Information

- Application deadline: 23:59, 11 March 2026

- Interviews will be held via Microsoft Teams during the 24th or 25th March 2026. To apply, please complete our online application form.

- We are committed to being a truly inclusive employer. We welcome applications from everyone from all parts of the community.

- Adjustments are available throughout the application process.